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COVID-19, Guidance for Businesses

Official guidance relating to the measures the UK Government have put in place for businesses can be found on the GOV.UK webpages.

You can now sign up to email alerts from the government on their response to COVID-19: subscribe here.

The Government have additional information on their Business Support website, which will continue to be updated as new information becomes available.  

Latest support includes:

What has changed? - 22nd September.

Local COVID alert levels: what you need to know.

Guidance for Employers - Operating Safely

'COVID 19 Secure' guidelines have been released by the Government to support employers to help get businesses back up and running and operating safely.

Guidance for Employers, Employees and Self-employed - Working Safely

The Government, in consultation with the industry, has produced guidance to help ensure workplaces are as safe as possible.

Reporting outbreaks of coronavirus

The Department of Health and Social Care last week published guidance for businesses and organisations on how to recognise, contain and report incidents of coronavirus.

The early outbreak management information has been created to make sure that people who run businesses or organisations:

  • Know how to recognise and report an incident of coronavirus; and

  • Are aware of measures local health protection teams may advise in order to contain it.

This information is contained within ‘action cards’ that have been designed for specific situations where an outbreak could occur. This could be a:  


Overview of the action cards and to download:

Greater Birmingham and Solihull Growth Hub

If you believe your Business will be affected by the current outbreak of COVID-19 (whether it's a supply chain issue, problems exporting goods or staffing concerns) please get in touch with the Greater Birmingham & Solihull Growth Hub by emailing or call  0800 032 3488. Their business resilience Account Managers will discuss with you how their services may be able to help your business throughout this period.

Business Rates

In response to COVID-19 the Government announced a grant scheme to support local businesses.  These grants have been vital to our local economy, helping ensure the survival of shops, cafes, hotels, restaurants and many other businesses. The grant scheme has now ended but information about the scheme can be found here:


Protecting Businesses and Consumers

The current COVID-19 situation has affected our daily lives in many different ways. Our regulatory services teams are working hard to protect businesses and consumers in the current environment.

Businesses are urged to remain vigilant and aware of recent COVID-19 scams to take advantage of the coronavirus crisis. Visit the Action Fraud or National Trading Standards websites for information about scams and advice on how to protect your business including Business Against Scams - a free online tool developed by National Trading Standards to protect businesses. Current social distancing rules mean we spend most of our time at home, except for when we exercise or shop for essential items. These changes in our daily habits can leave us open to scammers, either when we are away from the home and out shopping, at our front door or online.  

There is an increased risk of fraud that someone may impersonate the Council either to commit fraud against your business or to gain information allowing them to submit an application for a business grant. There are some simple steps you can take to protect yourself.

Business Crime Prevention

Coronavirus has seen many businesses close, leaving buildings empty.

West Midlands Police are maintaining a visible presence across our communities. However, they need your help to ensure that your buildings are as secure as they can be. Click here for some useful advice for you to consider to protect your premises during this time.

Planning Guidance

As part of the recent announcements from the Ministry of Housing, Communities & Local Government (MHCLG) the government will be introducing a time limited development right through secondary legislation to allow the temporary change of use from a pub (A4 – drinking establishment) and a restaurant (A3 – restaurants and cafes) to a hot-food takeaway for a period of 12 months to allow for local deliveries as part of the Coronavirus effort.  Businesses are asked to notify the local authority if they plan to do this

Also, steps are being taken to relax planning controls over food deliveries -including the time and number of lorry deliveries to retailers and distributors of food and other ‘essential’ deliveries during the Coronavirus period. For advice for business considering food deliveries, please click here. For Government guidance for food businesses, please click here.

Further information can be found at the MHCLG website

Transport for West Midlands – Travel Choices Team

With recent guidance being issued the Travel Choices Team are aware that many businesses are looking into agile working / home working options. They have put together some useful information and have made available a free downloadable resource to help. Visit the TfWM website to register for the information and resource on their website. For advice on Smarter Working please contact

Greater Birmingham Chamber of Commerce

Over the coming weeks the GBCC will be ramping up efforts to support our members and keep business moving through adopting a digital and flexible approach to activity.

GBCC Support: click here for the latest information on the support available from the GBCC

Advice & Guidance: click here to visit our Coronavirus (COVID-19) hub offering information, advice and guidance from the GBCC and our members

The Latest News: register here for our ChamberLink Daily newsletter to receive the latest information and guidance direct to your inbox every weekday

If you are a member, you are asked to contact your relationship manager if you are experiencing issues.  Latest updates are issued through the Chamberlink Daily bulletin and @grbhamchambers social media account as well as a dedicated page on their website.

Federation of Small Businesses

For small businesses and the self employed, the Federation of Small Businesses have information and guidance on their web pages.

Specific Areas of Support

For start up and early trading business advice and support please contact our Enterprise for Success advisors.

For social enterprises and entrepreneurs there is a Social Enterprise Helpline, ran by iSE.

For Tourism businesses, there is a dedicated page on the West Midlands Growth Company website.

For information regarding Solihull Town Centre updates please visit Solihull BID webpages.

To speak to a member of the Business Investment team, please call 0121 704 6151/0121 704 6167 or 0121 704 6920 or email

More coronavirus advice and information can found on Solihull Council's website.

Solihull Metropolitan Borough Council
European Union Investing in Your Future
Telephone 0121 704 6151
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