Job Title:
Call Centre/Contact Centre Agents
Location:
Birmingham Business Park
Working Pattern:
40 per week
8 hour shift
Monday to Friday
Hours and Shifts - Flexible Full & Part Time and Hours available to cover a range of shifts covering 7 days a week.
Range of Benefits
Salary / Wage Range (£):
21500 - 22000 Annual Salary
Other Salary Information:
Salary: £21,500.00-£22,000.00 per year
Full Induction & Comprehensive Training
30 days holidays including Bank Holidays
Additional days holiday for your birthday
Contributory Pension Scheme
Health Cash Plan
Rewards Cash Plan
Length of Service Awards
Active Career Progression
Incentives (love2shop, vouchers, lunches bought etc)
Free onsite parking
Bonus scheme
Commission pay
Loyalty bonus
Closing Date:
28-Feb-2023
Job Purpose
The advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.
Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:
Conversion
Quality
Efficiency
Main Responsibilites
Service Booking Advisor - To process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancelations & reschedules and provide expert advice on what is due to maintain the safety of their vehicle
&
Sales Appointment Advisor – to process a myriad of sales leads and convert to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources.
Experience and Skills
Ability to work in a High Paced Environment
Using the training provided navigate through our bespoke systems
Attention to Detail
Good Communication and Listening Skills
High Energy
Professional & Friendly approach
Fluent in Spoken and Written English
Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible
Qualification
Exp Preferred or willingness to learn with good communication and customer service skills
How to Apply
To apply Quote: 'LTK-CONTACT' and email CV, name and contact details to; employerengagementteam@solihull.gov.uk
Comments
Their dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through their Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.