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Job Vacancy

This Vacancy has now expired.
ICT Technical Support Apprentice

Job Title:

ICT Technical Support Apprentice

Vacancy Type:

Apprenticeship

Location:

Council House, Solihull

Hours of work:

Full Time

Working Pattern:

Monday - Friday between 8am - 5.15 pm on a rota basis

Contract Type:

Fixed Term

Duration of Contract:

Fixed Term for Apprenticeship

Salary / Wage Range (£):

Monthly Salary

Other Salary Information:

Meets national minimum wage for age of Apprentice

Closing Date:

11-Mar-2018

Number of Positions:

1

Job Purpose


To provide 1st line ICT Support on an internet ICT Service Desk and technical support across a range of ICT Technologies.

Main Responsibilites


To receive, log, and where possible, resolve queries from any source relating to Applications, Network, telecoms and desktop systems.

To diagnose faults quickly and rectify them in a timely manner where appropriate, or allocate them to the appropriate resolver team.

Ensure effective communications with customers to ensure their needs are addressed in a professional manner.

To develop a working knowledge of the ITIL framework and how it is applied at SMBC.

Work in partnership with ICT Teams, suppliers and contractors to produce a co-ordinated, effective and efficient service to the Council.

To be aware of relevant IT and Data Security related legislation and regulations.

To carry out such other duties and responsibilities as may be required, and which are commensurate with the grade of the post.

Experience and Skills


Experience of contributing and working effectively in a team.

Knowledge of personal computing software and hardware, operating systems and wireless connectivity.

Good communication skills both verbally and written including ability to liaise with different people of different technical abilities.

Ability to handle difficult customers.

Qualification


Maths and English grades A-C or equivalent.

How to Apply



To apply follow link - https://www.wmjobs.co.uk/logon
Job reference SOL000002061
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