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ICT Support Apprentice
Job Title:
ICT Support Apprentice
Vacancy Type:
Apprenticeship
Location:
142 Lode Lane
Hours of work:
Full Time
Working Pattern:
Full Time 37 hours per week
Contract Type:
Fixed Term
Duration of Contract:
15 months
Salary / Wage Range (£):
Monthly Salary
Closing Date:
07-Jul-2019
Number of Positions:
1
Job Purpose
To provide ICT Support on an internal ICT Service Desk.
Preparing ICT devices for end customers being a key component of the role.
to be motivated and customer focused; and a willingness to learn how to provide support for basic technical issues to non-technical colleagues.
Main Responsibilites
To receive and where possible, resolve queries from EICTS Customers.
To diagnose faults quickly and rectify them in a timely manner where appropriate.
Ensure effective communications with customers to ensure their needs are addressed in a professional manner.
To develop a working knowledge of the ITIL framework and how it is applied at SMBC.
Experience and Skills
Experience of contributing and working effectively in a team.
Knowledge of personal computing software and hardware, operating systems and wireless connectivity.
Qualification
Maths and English grades A-C or equivalent.
(predicted grades will be accepted at application stage but evidence will need to be available before a formal job offer can be made)
Level
Level 3
How to Apply
To apply click on the link: https://www.wmjobs.co.uk/job/58116/level-3-apprentice-ict/
Comments
Will undertake an Enhanced DBS check
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CONTACT DETAILS
Solihull MBC
employmentteam@solihull.gov.uk
0121 704 6869
www.solihullforsuccess.com
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