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High Street & Retail

Top tips for Re-opening your business – keeping your customers and employees safe

As a business you can play a leading role in preventing the spread of Covid 19, keeping you, your customer and your staff safe.

What do I need to do to plan for re-opening?

Queue Management - Floor Sticker Advice

Downloadable poster -  5 Steps to making your business safe

Pavement Licensing

The Business and Planning Act 2020 was passed to promote economic recovery and growth in response to the economic impacts of the global Covid-19 pandemic.

The Act includes urgent provisions designed to make it easier for premises in England serving food and drink such as bars, restaurants and cafes to seat and serve customers outdoors through temporary changes to planning procedures and alcohol licensing. For more information and to apply, click here.

What can you do to support your customers and staff?

Travel Choices - Recovery Support Pack

Travel for West Midlands has produced a Recovery Support Pack for employers that includes lots of useful information and tools to help inform your employees about their transport options as we ease out of lockdown. For more information please visit their website https://www.tfwm.org.uk/ or contact the Travel Choices team at travelchoices@tfwm.org.uk

'We're Good to Go' Industry Standard

VisitEngland in partnership with the national tourist boards for Scotland, Wales and Northern Ireland, have launched a new industry standard to help businesses reassure customers that they comply with official public health guidance on COVID-19.

Over 11,000 businesses have already gone through the application process and received a “We’re Good to Go” certificate to display on their premises. Read more.

What does Test and Trace mean for my business?

Downloadable poster - Test & Trace

Downloadable poster - R Rate

NHS COVID-19 app - Test and Trace

The NHS Test and Trace programme has now rolled out the NHS COVID-19 app.

The app provides users local risk information faster, alerting them if they have been in close contact with someone who has tested positive and very importantly has a built-in QR scanner to check-in at venues.

To participate, you should create and display a QR code if you are:

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service.

Click here for instructions on how to download the QR poster for use in your business. Click here to be directed to the .GOV website where you can download your poster.

For more information, and commonly asked questions around the data and its use, please see: www.covid19.nhs.uk


 Risk Assessment Implementation Template

This template has been developed to help businesses implement the government “COVID- secure guidelines”. It is aimed at smaller, lower risk businesses, enforced for health and safety by Local Authorities and who don’t have dedicated health and safety advice. Currently the guidance consists of 5 key points and 8 workplace guides.

View Template here.

Once complete, click here for downloadable compliance poster.

Useful Links and Advice.

Keeping workers and customers safe during  COVID-19 in restaurants, pubs, bars and takeaway services - COVID-19 secure guidance for employers, employees and the self-employed.

Security Industry Authority Advice to Retailers Hiring Additional Staff to Manage Queues and Social Distancing.

British Retail Consortium Advice on Social Distancing in Retail Stores and Warehouses.

Re-opening advice from the Food Standards Agency.

Legionella Guidance:

When buildings reopen after lockdown, it is essential that water systems are not put back into use without considering the risks of Legionnaires’ disease. There is an increased risk of waterborne pathogens such as Legionella bacteria being present as a consequence of the conditions that lockdown may have created.

Information released by Public Health England can be found here.

The High Streets Task Force has launched a range of support for High Streets in England, helping town and city centre's to reopen and plan their longer-term transformation. Take a look at the latest webinars and other support available.

Your Step Forward 

Greater Birmingham and Solihull Local Enterprise Partnership – the Your Step Forward website has support for retailers, including getting online and retail recovery planning – offering free webinars and 1:1 support.

Re-Opening High Streets Safely Funding

Councils across England have an allocation of European Regional Development Funding to support the reopening of high streets and other commercial areas.  The money will allow local authorities to put in place additional measures to establish a safe trading environment for businesses and customers, particularly in high streets, through measures to extend to the end of March 2021.  For more information on the funding, please contact the Business Investment Team on 0121 704 6167 or email business@solihull.gov.uk.


Solihull Metropolitan Borough Council
European Union Investing in Your Future
Telephone 0121 704 6151
Email business@solihull.gov.uk
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