Job Vacancy

Job Purpose

to process a myriad of sales leads and convert to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources

The advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.

Main Responsibilites

The role is a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

- Conversion

- Quality

- Efficiency
You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment

Experience and Skills

- Ability to work in a High Paced Environment

- Using the training provided navigate through our bespoke systems

- Attention to Detail

- Good Communication and Listening Skills

- High Energy

- Professional & Friendly approach

- Fluent in Spoken and Written English

- Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible

How to Apply

Email: name and contact details to; employerengagementteam@solihull.gov.uk and quote ref 'LTK006'